Terms of Use
The terms governing website use, orders, payment, shipping, returns, refunds and mandatory consumer rights.
Scope
These Terms of Use apply to the use of this website and to orders placed through it, together with any mandatory rights that apply under consumer law.
Website Use
Use the website lawfully and do not interfere with its operation, security, access controls or other users.
Product Information
Product descriptions, images, availability and product-specific information are provided to support purchasing decisions. Product-specific information shown on an individual product page applies to that product.
Prices and Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. This does not mean the merchant pays every customs or import charge that may arise in a destination country.
Orders
Submitting an order is a request to purchase the selected goods using the details and payment information provided at checkout.
Order Acceptance
Order receipt does not necessarily mean final acceptance. An order may be reviewed for payment, availability, fraud prevention and other legitimate operational checks.
Processing
Orders are normally processed within 1–3 business days.
Cancellation
A cancellation request may be made before dispatch by contacting support@pearlza.com. Once dispatched, cancellation cannot be guaranteed.
Address Changes
An address change may be requested before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.
Payments
Card payments are processed through Stripe. Primary card brands are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Any additional methods shown on the Payment or Checkout page take priority for the relevant transaction.
Shipping Fees
Standard shipping is 6$ when the free-shipping threshold is not met.
Free Shipping
Standard shipping is free from 50.
Dispatch
Orders are expected to be dispatched within 3 business days.
Estimated Delivery
Estimated transit is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date or time.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.
Customs and Import Duties
Where international orders attract customs duty, import charges or customs handling charges, those amounts are the customer’s responsibility unless mandatory applicable law requires otherwise.
Lost Parcels
If a parcel appears lost, contact support. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution is reshipment or refund.
EU Right of Withdrawal
Where EU distance-selling rules apply, consumers generally have a statutory 14-day right of withdrawal from receipt of the goods without giving a reason. Mandatory statutory rights take priority over commercial return rules. Where EU withdrawal applies, the standard original delivery cost is refunded where required by law. Supplementary delivery cost for a more expensive method may be excluded to the extent permitted by law.
Returns
For goods covered by the normal commercial return policy, a return request should be made within 14 calendar days after receipt by contacting support@pearlza.com. The registered business address is not automatically the return address.
Return Shipping
For normal change-of-mind returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost. For EU statutory withdrawal, the customer may bear return shipping where this responsibility was clearly disclosed before purchase.
Exchanges
Direct exchanges are supported. For normal non-defective exchanges, the customer pays both return shipping and replacement shipping. For merchant-responsibility issues, the merchant pays applicable return and replacement shipping.
Defective / Incorrect / Incomplete Goods
Goods that are damaged, defective, incorrect or incomplete are handled separately from change-of-mind returns. Necessary shipping costs caused by merchant responsibility are borne by the merchant, subject to applicable law.
Refunds
Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed. This target does not extend or replace mandatory statutory refund deadlines. Approved refunds generally return to the original payment method. For EU statutory withdrawal, reimbursement may be withheld only to the extent and until the point permitted by applicable law, such as until goods are received or evidence of return is provided.
Personalised Goods Exception Where Applicable
If clearly personalised, custom-made or made-to-order goods are offered, they may fall within a statutory withdrawal exception where applicable law permits. This does not remove rights concerning defective, damaged or incorrect goods, merchant production errors or other mandatory statutory rights.
Statutory Consumer Rights
Nothing in these Terms limits Mandatory Statutory Consumer Rights. Where mandatory consumer law gives greater or non-excludable protection, that law prevails.
Intellectual Property
Website content, branding, layout, text, graphics and other protected material may be subject to intellectual-property rights. No rights are transferred except as expressly permitted.
Liability
Nothing in these Terms excludes liability that cannot lawfully be excluded or restricted. Any permitted limitations operate only to the extent allowed by applicable law.
Privacy
Personal-data processing is described in the Privacy Policy and Cookie Policy. Privacy requests should be sent to privacy@pearlza.com.
Changes
These Terms may be updated from time to time. The Last Updated field shows the date of the current version.
Contact
For orders, shipping, returns, refunds, exchanges, payments and general support, contact support@pearlza.com.