Orders may be shipped with DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on destination, shipping route and operational arrangements. A specific carrier is not guaranteed for every order.

All orders include shipment tracking. Tracking information is provided after the order has been dispatched and tracking data becomes available.

Please check the delivery address before placing an order. You may request an address change before dispatch by contacting support@pearlza.com. After dispatch, changes cannot be guaranteed and may depend on carrier handling.

The estimated transit time is 7–15 business days after dispatch. This is an estimate and not a guaranteed delivery date or arrival time. Delivery can vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.

These factors do not remove any mandatory statutory responsibility that applies to the merchant.

Where an international order attracts customs duty, import charges or customs handling charges in the destination country, those charges are the customer’s responsibility unless mandatory applicable law requires otherwise. Product-price tax treatment is separate from customs and import charges.

For shipping, tracking, address changes or lost-parcel questions, contact support@pearlza.com.