Terms of Use | PearlZa<\/title><\/p>\n<style>\n:root{\n --theme-primary:#0B1F3A;\n --theme-secondary:#1E4A7A;\n --ink:#15171c;--muted:#626874;--line:#e3e6eb;--soft:#f6f7f9;--soft2:#fbfbfc;--white:#fff;\n --shadow:0 14px 36px rgba(20,24,31,.055);--radius:18px;\n}\n*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.wrap{max-width:1180px;margin:0 auto;padding:32px 24px 70px;overflow-wrap:anywhere}\n.utility{display:flex;justify-content:space-between;gap:16px;align-items:center;padding:10px 0 18px;border-bottom:1px solid var(--line);font-size:.84rem;color:var(--muted)}.utility strong{color:var(--ink)}\n.hero{display:grid;grid-template-columns:16px minmax(0,1fr) minmax(240px,340px);gap:26px;align-items:stretch;padding:44px 0 36px;border-bottom:1px solid var(--line)}\n.hero-mark{border-radius:999px;background:linear-gradient(180deg,var(--theme-primary),var(--theme-secondary))}.hero-copy{align-self:center}.hero-copy .overline{margin-bottom:10px;color:var(--theme-primary);font-size:.78rem;font-weight:900;letter-spacing:.15em;text-transform:uppercase}.hero h1{margin:0;font-size:clamp(2.45rem,6vw,4.9rem);line-height:.96;letter-spacing:-.055em}.hero p{max-width:760px;margin:18px 0 0;color:var(--muted);font-size:1.03rem}.hero-meta{align-self:center;padding:18px 20px;border-left:1px solid var(--line);font-size:.9rem;color:var(--muted)}.hero-meta b{display:block;margin-bottom:5px;color:var(--ink)}\n.band{display:flex;gap:18px;flex-wrap:wrap;align-items:center;margin:22px 0;padding:14px 18px;background:var(--soft);border:1px solid var(--line);border-radius:12px;color:var(--muted);font-size:.9rem}.band strong{color:var(--ink)}\n.layout{display:grid;grid-template-columns:245px minmax(0,1fr);gap:42px;margin-top:34px}.rail{position:sticky;top:18px;align-self:start;border-top:3px solid var(--theme-primary);padding-top:14px}.rail-title{margin-bottom:10px;font-size:.75rem;font-weight:900;letter-spacing:.12em;text-transform:uppercase;color:var(--muted)}.rail a{display:block;padding:8px 0;border-bottom:1px solid var(--line);color:var(--ink);font-size:.9rem;text-decoration:none}.rail a:hover{color:var(--theme-primary)}\n.content{min-width:0}.section{padding:30px 0;border-bottom:1px solid var(--line)}.section:first-child{padding-top:0}.section:last-child{border-bottom:0}.section-head{display:grid;grid-template-columns:70px 1fr;gap:18px;align-items:start;margin-bottom:16px}.section-no{font-size:.78rem;font-weight:900;letter-spacing:.12em;color:var(--theme-primary)}h2{margin:0;font-size:clamp(1.35rem,2.5vw,1.8rem);line-height:1.2;letter-spacing:-.025em}h3{margin:0 0 8px;font-size:1.04rem;line-height:1.3}p{margin:0 0 13px;color:var(--muted)}ul,ol{margin:9px 0 0;padding-left:21px;color:var(--muted)}li{margin:6px 0}li::marker{color:var(--theme-secondary)}\n.grid2{display:grid;grid-template-columns:1fr 1fr;gap:18px}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.panel{padding:20px;border:1px solid var(--line);border-radius:14px;background:#fff}.panel.soft{background:var(--soft2)}.panel.accent{border-top:3px solid var(--theme-primary)}.panel > :last-child{margin-bottom:0}\n.stat{padding:18px 0;border-top:1px solid var(--line)}.stat:first-child{border-top:0}.stat b{display:block;margin-bottom:3px;color:var(--ink)}.stat span{color:var(--muted)}\n.table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:14px;background:#fff;-webkit-overflow-scrolling:touch}table{width:100%;min-width:660px;border-collapse:collapse}th,td{padding:13px 15px;text-align:left;vertical-align:top;border-bottom:1px solid var(--line)}th{background:var(--soft);font-size:.82rem;letter-spacing:.03em;color:var(--ink)}td{color:var(--muted)}tr:last-child td{border-bottom:0}\n.note{margin:18px 0;padding:17px 19px;border-left:4px solid var(--theme-primary);background:var(--soft);border-radius:0 12px 12px 0;color:var(--muted)}.note strong{color:var(--ink)}\n.steps{display:grid;gap:0;border:1px solid var(--line);border-radius:14px;overflow:hidden}.step{display:grid;grid-template-columns:62px 1fr;gap:16px;padding:18px;background:#fff;border-bottom:1px solid var(--line)}.step:last-child{border-bottom:0}.step-num{display:grid;place-items:center;width:38px;height:38px;border-radius:50%;background:linear-gradient(135deg,var(--theme-primary),var(--theme-secondary));color:#fff;font-weight:900}.step p:last-child{margin-bottom:0}\n.pill-row{display:flex;flex-wrap:wrap;gap:8px}.pill{display:inline-flex;padding:6px 10px;border:1px solid var(--line);border-radius:999px;background:#fff;color:var(--muted);font-size:.83rem}\n.footer-note{margin-top:34px;padding-top:18px;border-top:1px solid var(--line);color:var(--muted);font-size:.88rem}\n@media(max-width:900px){.hero{grid-template-columns:10px 1fr}.hero-meta{grid-column:2;border-left:0;border-top:1px solid var(--line);padding:16px 0 0}.layout{grid-template-columns:1fr;gap:26px}.rail{position:static;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 20px}.rail-title{grid-column:1\/-1}.grid3{grid-template-columns:1fr 1fr}}\n@media(max-width:620px){.wrap{padding:24px 16px 52px}.utility{align-items:flex-start;flex-direction:column;gap:4px}.hero{padding:32px 0 28px;gap:18px}.hero h1{font-size:clamp(2.25rem,14vw,3.4rem)}.grid2,.grid3{grid-template-columns:1fr}.rail{grid-template-columns:1fr}.section-head{grid-template-columns:1fr;gap:6px}.band{align-items:flex-start;flex-direction:column;gap:6px}.step{grid-template-columns:48px 1fr;padding:16px 14px}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.chapters{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:26px 0}.chapter{padding:14px 16px;border:1px solid var(--line);background:#fff}.chapter b{display:block;color:var(--theme-primary);font-size:.75rem;letter-spacing:.1em}.terms-list{counter-reset:term}.term{display:grid;grid-template-columns:64px 1fr;gap:20px;padding:24px 0;border-bottom:1px solid var(--line)}.term-no{font-weight:900;color:var(--theme-primary);letter-spacing:.08em}.term h2{font-size:1.25rem;margin-bottom:8px}@media(max-width:760px){.chapters{grid-template-columns:1fr}.term{grid-template-columns:1fr;gap:5px}}<\/style>\n<p><main class=\"wrap\"><\/p>\n<div class=\"utility\"><strong>PearlZa<\/strong><span>Last updated: 3 September 2026<\/span><\/div>\n<header class=\"hero\">\n<div class=\"hero-mark\" aria-hidden=\"true\"><\/div>\n<div class=\"hero-copy\">\n<div class=\"overline\">Policy & Support<\/div>\n<h1>Terms of Use<\/h1>\n<p>The terms governing website use, orders, payment, shipping, returns, refunds and mandatory consumer rights.<\/p>\n<\/div>\n<div class=\"hero-meta\"><b>Guangzhou Meitao Trading Co., Ltd.<\/b><span>pearlza.com<\/span><\/div>\n<\/header>\n<div class=\"chapters\">\n<div class=\"chapter\"><b>CHAPTER I<\/b><span>Website & ordering \u00b7 1\u201310<\/span><\/div>\n<div class=\"chapter\"><b>CHAPTER II<\/b><span>Delivery & after-sales \u00b7 11\u201325<\/span><\/div>\n<div class=\"chapter\"><b>CHAPTER III<\/b><span>Legal & contact \u00b7 26\u201330<\/span><\/div>\n<\/div>\n<div class=\"layout\">\n<nav class=\"rail\" aria-label=\"Terms chapters\">\n<div class=\"rail-title\">Terms index<\/div>\n<p><a href=\"#t1\">1\u201310 \u00b7 Website & orders<\/a><a href=\"#t11\">11\u201317 \u00b7 Shipping<\/a><a href=\"#t18\">18\u201325 \u00b7 Returns & rights<\/a><a href=\"#t26\">26\u201330 \u00b7 Legal & contact<\/a><\/nav>\n<div class=\"content terms-list\">\n<section class=\"term\" id=\"t1\">\n<div class=\"term-no\">01<\/div>\n<div>\n<h2>Scope<\/h2>\n<p>These Terms of Use apply to the use of this website and to orders placed through it, together with any mandatory rights that apply under consumer law.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t2\">\n<div class=\"term-no\">02<\/div>\n<div>\n<h2>Website Use<\/h2>\n<p>Use the website lawfully and do not interfere with its operation, security, access controls or other users.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t3\">\n<div class=\"term-no\">03<\/div>\n<div>\n<h2>Product Information<\/h2>\n<p>Product descriptions, images, availability and product-specific information are provided to support purchasing decisions. Product-specific information shown on an individual product page applies to that product.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t4\">\n<div class=\"term-no\">04<\/div>\n<div>\n<h2>Prices and Taxes<\/h2>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. This does not mean the merchant pays every customs or import charge that may arise in a destination country.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t5\">\n<div class=\"term-no\">05<\/div>\n<div>\n<h2>Orders<\/h2>\n<p>Submitting an order is a request to purchase the selected goods using the details and payment information provided at checkout.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t6\">\n<div class=\"term-no\">06<\/div>\n<div>\n<h2>Order Acceptance<\/h2>\n<p>Order receipt does not necessarily mean final acceptance. An order may be reviewed for payment, availability, fraud prevention and other legitimate operational checks.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t7\">\n<div class=\"term-no\">07<\/div>\n<div>\n<h2>Processing<\/h2>\n<p>Orders are normally processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t8\">\n<div class=\"term-no\">08<\/div>\n<div>\n<h2>Cancellation<\/h2>\n<p>A cancellation request may be made before dispatch by contacting support@pearlza.com. Once dispatched, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t9\">\n<div class=\"term-no\">09<\/div>\n<div>\n<h2>Address Changes<\/h2>\n<p>An address change may be requested before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t10\">\n<div class=\"term-no\">10<\/div>\n<div>\n<h2>Payments<\/h2>\n<p>Card payments are processed through <strong>Stripe<\/strong>. Primary card brands are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Any additional methods shown on the Payment or Checkout page take priority for the relevant transaction.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t11\">\n<div class=\"term-no\">11<\/div>\n<div>\n<h2>Shipping Fees<\/h2>\n<p>Standard shipping is <strong>6$<\/strong> when the free-shipping threshold is not met.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t12\">\n<div class=\"term-no\">12<\/div>\n<div>\n<h2>Free Shipping<\/h2>\n<p>Standard shipping is free from <strong>50<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t13\">\n<div class=\"term-no\">13<\/div>\n<div>\n<h2>Dispatch<\/h2>\n<p>Orders are expected to be dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t14\">\n<div class=\"term-no\">14<\/div>\n<div>\n<h2>Estimated Delivery<\/h2>\n<p>Estimated transit is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date or time.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t15\">\n<div class=\"term-no\">15<\/div>\n<div>\n<h2>Tracking<\/h2>\n<p>All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t16\">\n<div class=\"term-no\">16<\/div>\n<div>\n<h2>Customs and Import Duties<\/h2>\n<p>Where international orders attract customs duty, import charges or customs handling charges, those amounts are the customer’s responsibility unless mandatory applicable law requires otherwise.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t17\">\n<div class=\"term-no\">17<\/div>\n<div>\n<h2>Lost Parcels<\/h2>\n<p>If a parcel appears lost, contact support. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution is reshipment or refund.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t18\">\n<div class=\"term-no\">18<\/div>\n<div>\n<h2>EU Right of Withdrawal<\/h2>\n<p>Where EU distance-selling rules apply, consumers generally have a statutory 14-day right of withdrawal from receipt of the goods without giving a reason. Mandatory statutory rights take priority over commercial return rules. Where EU withdrawal applies, the standard original delivery cost is refunded where required by law. Supplementary delivery cost for a more expensive method may be excluded to the extent permitted by law.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t19\">\n<div class=\"term-no\">19<\/div>\n<div>\n<h2>Returns<\/h2>\n<p>For goods covered by the normal commercial return policy, a return request should be made within <strong>14 calendar days after receipt<\/strong> by contacting support@pearlza.com. The registered business address is not automatically the return address.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t20\">\n<div class=\"term-no\">20<\/div>\n<div>\n<h2>Return Shipping<\/h2>\n<p>For normal change-of-mind returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost. For EU statutory withdrawal, the customer may bear return shipping where this responsibility was clearly disclosed before purchase.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t21\">\n<div class=\"term-no\">21<\/div>\n<div>\n<h2>Exchanges<\/h2>\n<p>Direct exchanges are supported. For normal non-defective exchanges, the customer pays both return shipping and replacement shipping. For merchant-responsibility issues, the merchant pays applicable return and replacement shipping.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t22\">\n<div class=\"term-no\">22<\/div>\n<div>\n<h2>Defective \/ Incorrect \/ Incomplete Goods<\/h2>\n<p>Goods that are damaged, defective, incorrect or incomplete are handled separately from change-of-mind returns. Necessary shipping costs caused by merchant responsibility are borne by the merchant, subject to applicable law.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t23\">\n<div class=\"term-no\">23<\/div>\n<div>\n<h2>Refunds<\/h2>\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. This target does not extend or replace mandatory statutory refund deadlines. Approved refunds generally return to the original payment method. For EU statutory withdrawal, reimbursement may be withheld only to the extent and until the point permitted by applicable law, such as until goods are received or evidence of return is provided.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t24\">\n<div class=\"term-no\">24<\/div>\n<div>\n<h2>Personalised Goods Exception Where Applicable<\/h2>\n<p>If clearly personalised, custom-made or made-to-order goods are offered, they may fall within a statutory withdrawal exception where applicable law permits. This does not remove rights concerning defective, damaged or incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t25\">\n<div class=\"term-no\">25<\/div>\n<div>\n<h2>Statutory Consumer Rights<\/h2>\n<p><strong>Nothing in these Terms limits Mandatory Statutory Consumer Rights.<\/strong> Where mandatory consumer law gives greater or non-excludable protection, that law prevails.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t26\">\n<div class=\"term-no\">26<\/div>\n<div>\n<h2>Intellectual Property<\/h2>\n<p>Website content, branding, layout, text, graphics and other protected material may be subject to intellectual-property rights. No rights are transferred except as expressly permitted.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t27\">\n<div class=\"term-no\">27<\/div>\n<div>\n<h2>Liability<\/h2>\n<p>Nothing in these Terms excludes liability that cannot lawfully be excluded or restricted. Any permitted limitations operate only to the extent allowed by applicable law.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t28\">\n<div class=\"term-no\">28<\/div>\n<div>\n<h2>Privacy<\/h2>\n<p>Personal-data processing is described in the Privacy Policy and Cookie Policy. Privacy requests should be sent to privacy@pearlza.com.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t29\">\n<div class=\"term-no\">29<\/div>\n<div>\n<h2>Changes<\/h2>\n<p>These Terms may be updated from time to time. The Last Updated field shows the date of the current version.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t30\">\n<div class=\"term-no\">30<\/div>\n<div>\n<h2>Contact<\/h2>\n<p>For orders, shipping, returns, refunds, exchanges, payments and general support, contact support@pearlza.com.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of Use | Last updated: Policy & Support Terms of Use The terms governing website use, orders, payment, shipping, returns, refunds and mandatory consumer rights. CHAPTER IWebsite & ordering \u00b7 1\u201310 CHAPTER IIDelivery & after-sales \u00b7 11\u201325 CHAPTER IIILegal & contact \u00b7 26\u201330 Terms index 1\u201310 \u00b7 Website & orders11\u201317 \u00b7 Shipping18\u201325 \u00b7 Returns […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26352","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/26352","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/comments?post=26352"}],"version-history":[{"count":0,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/26352\/revisions"}],"wp:attachment":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/media?parent=26352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":26352,"date":"2026-09-03T07:48:31","date_gmt":"2026-09-03T07:48:31","guid":{"rendered":"https:\/\/pearlza.com\/bsite\/terms-of-use\/"},"modified":"2026-09-03T07:48:31","modified_gmt":"2026-09-03T07:48:31","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/pearlza.com\/bsite\/terms-of-use\/","title":{"rendered":"Terms Of Use"},"content":{"rendered":"

\nTerms of Use | PearlZa<\/title><\/p>\n<style>\n:root{\n --theme-primary:#0B1F3A;\n --theme-secondary:#1E4A7A;\n --ink:#15171c;--muted:#626874;--line:#e3e6eb;--soft:#f6f7f9;--soft2:#fbfbfc;--white:#fff;\n --shadow:0 14px 36px rgba(20,24,31,.055);--radius:18px;\n}\n*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.wrap{max-width:1180px;margin:0 auto;padding:32px 24px 70px;overflow-wrap:anywhere}\n.utility{display:flex;justify-content:space-between;gap:16px;align-items:center;padding:10px 0 18px;border-bottom:1px solid var(--line);font-size:.84rem;color:var(--muted)}.utility strong{color:var(--ink)}\n.hero{display:grid;grid-template-columns:16px minmax(0,1fr) minmax(240px,340px);gap:26px;align-items:stretch;padding:44px 0 36px;border-bottom:1px solid var(--line)}\n.hero-mark{border-radius:999px;background:linear-gradient(180deg,var(--theme-primary),var(--theme-secondary))}.hero-copy{align-self:center}.hero-copy .overline{margin-bottom:10px;color:var(--theme-primary);font-size:.78rem;font-weight:900;letter-spacing:.15em;text-transform:uppercase}.hero h1{margin:0;font-size:clamp(2.45rem,6vw,4.9rem);line-height:.96;letter-spacing:-.055em}.hero p{max-width:760px;margin:18px 0 0;color:var(--muted);font-size:1.03rem}.hero-meta{align-self:center;padding:18px 20px;border-left:1px solid var(--line);font-size:.9rem;color:var(--muted)}.hero-meta b{display:block;margin-bottom:5px;color:var(--ink)}\n.band{display:flex;gap:18px;flex-wrap:wrap;align-items:center;margin:22px 0;padding:14px 18px;background:var(--soft);border:1px solid var(--line);border-radius:12px;color:var(--muted);font-size:.9rem}.band strong{color:var(--ink)}\n.layout{display:grid;grid-template-columns:245px minmax(0,1fr);gap:42px;margin-top:34px}.rail{position:sticky;top:18px;align-self:start;border-top:3px solid var(--theme-primary);padding-top:14px}.rail-title{margin-bottom:10px;font-size:.75rem;font-weight:900;letter-spacing:.12em;text-transform:uppercase;color:var(--muted)}.rail a{display:block;padding:8px 0;border-bottom:1px solid var(--line);color:var(--ink);font-size:.9rem;text-decoration:none}.rail a:hover{color:var(--theme-primary)}\n.content{min-width:0}.section{padding:30px 0;border-bottom:1px solid var(--line)}.section:first-child{padding-top:0}.section:last-child{border-bottom:0}.section-head{display:grid;grid-template-columns:70px 1fr;gap:18px;align-items:start;margin-bottom:16px}.section-no{font-size:.78rem;font-weight:900;letter-spacing:.12em;color:var(--theme-primary)}h2{margin:0;font-size:clamp(1.35rem,2.5vw,1.8rem);line-height:1.2;letter-spacing:-.025em}h3{margin:0 0 8px;font-size:1.04rem;line-height:1.3}p{margin:0 0 13px;color:var(--muted)}ul,ol{margin:9px 0 0;padding-left:21px;color:var(--muted)}li{margin:6px 0}li::marker{color:var(--theme-secondary)}\n.grid2{display:grid;grid-template-columns:1fr 1fr;gap:18px}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.panel{padding:20px;border:1px solid var(--line);border-radius:14px;background:#fff}.panel.soft{background:var(--soft2)}.panel.accent{border-top:3px solid var(--theme-primary)}.panel > :last-child{margin-bottom:0}\n.stat{padding:18px 0;border-top:1px solid var(--line)}.stat:first-child{border-top:0}.stat b{display:block;margin-bottom:3px;color:var(--ink)}.stat span{color:var(--muted)}\n.table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:14px;background:#fff;-webkit-overflow-scrolling:touch}table{width:100%;min-width:660px;border-collapse:collapse}th,td{padding:13px 15px;text-align:left;vertical-align:top;border-bottom:1px solid var(--line)}th{background:var(--soft);font-size:.82rem;letter-spacing:.03em;color:var(--ink)}td{color:var(--muted)}tr:last-child td{border-bottom:0}\n.note{margin:18px 0;padding:17px 19px;border-left:4px solid var(--theme-primary);background:var(--soft);border-radius:0 12px 12px 0;color:var(--muted)}.note strong{color:var(--ink)}\n.steps{display:grid;gap:0;border:1px solid var(--line);border-radius:14px;overflow:hidden}.step{display:grid;grid-template-columns:62px 1fr;gap:16px;padding:18px;background:#fff;border-bottom:1px solid var(--line)}.step:last-child{border-bottom:0}.step-num{display:grid;place-items:center;width:38px;height:38px;border-radius:50%;background:linear-gradient(135deg,var(--theme-primary),var(--theme-secondary));color:#fff;font-weight:900}.step p:last-child{margin-bottom:0}\n.pill-row{display:flex;flex-wrap:wrap;gap:8px}.pill{display:inline-flex;padding:6px 10px;border:1px solid var(--line);border-radius:999px;background:#fff;color:var(--muted);font-size:.83rem}\n.footer-note{margin-top:34px;padding-top:18px;border-top:1px solid var(--line);color:var(--muted);font-size:.88rem}\n@media(max-width:900px){.hero{grid-template-columns:10px 1fr}.hero-meta{grid-column:2;border-left:0;border-top:1px solid var(--line);padding:16px 0 0}.layout{grid-template-columns:1fr;gap:26px}.rail{position:static;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 20px}.rail-title{grid-column:1\/-1}.grid3{grid-template-columns:1fr 1fr}}\n@media(max-width:620px){.wrap{padding:24px 16px 52px}.utility{align-items:flex-start;flex-direction:column;gap:4px}.hero{padding:32px 0 28px;gap:18px}.hero h1{font-size:clamp(2.25rem,14vw,3.4rem)}.grid2,.grid3{grid-template-columns:1fr}.rail{grid-template-columns:1fr}.section-head{grid-template-columns:1fr;gap:6px}.band{align-items:flex-start;flex-direction:column;gap:6px}.step{grid-template-columns:48px 1fr;padding:16px 14px}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.chapters{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:26px 0}.chapter{padding:14px 16px;border:1px solid var(--line);background:#fff}.chapter b{display:block;color:var(--theme-primary);font-size:.75rem;letter-spacing:.1em}.terms-list{counter-reset:term}.term{display:grid;grid-template-columns:64px 1fr;gap:20px;padding:24px 0;border-bottom:1px solid var(--line)}.term-no{font-weight:900;color:var(--theme-primary);letter-spacing:.08em}.term h2{font-size:1.25rem;margin-bottom:8px}@media(max-width:760px){.chapters{grid-template-columns:1fr}.term{grid-template-columns:1fr;gap:5px}}<\/style>\n<p><main class=\"wrap\"><\/p>\n<div class=\"utility\"><strong>PearlZa<\/strong><span>Last updated: 3 September 2026<\/span><\/div>\n<header class=\"hero\">\n<div class=\"hero-mark\" aria-hidden=\"true\"><\/div>\n<div class=\"hero-copy\">\n<div class=\"overline\">Policy & Support<\/div>\n<h1>Terms of Use<\/h1>\n<p>The terms governing website use, orders, payment, shipping, returns, refunds and mandatory consumer rights.<\/p>\n<\/div>\n<div class=\"hero-meta\"><b>Guangzhou Meitao Trading Co., Ltd.<\/b><span>pearlza.com<\/span><\/div>\n<\/header>\n<div class=\"chapters\">\n<div class=\"chapter\"><b>CHAPTER I<\/b><span>Website & ordering \u00b7 1\u201310<\/span><\/div>\n<div class=\"chapter\"><b>CHAPTER II<\/b><span>Delivery & after-sales \u00b7 11\u201325<\/span><\/div>\n<div class=\"chapter\"><b>CHAPTER III<\/b><span>Legal & contact \u00b7 26\u201330<\/span><\/div>\n<\/div>\n<div class=\"layout\">\n<nav class=\"rail\" aria-label=\"Terms chapters\">\n<div class=\"rail-title\">Terms index<\/div>\n<p><a href=\"#t1\">1\u201310 \u00b7 Website & orders<\/a><a href=\"#t11\">11\u201317 \u00b7 Shipping<\/a><a href=\"#t18\">18\u201325 \u00b7 Returns & rights<\/a><a href=\"#t26\">26\u201330 \u00b7 Legal & contact<\/a><\/nav>\n<div class=\"content terms-list\">\n<section class=\"term\" id=\"t1\">\n<div class=\"term-no\">01<\/div>\n<div>\n<h2>Scope<\/h2>\n<p>These Terms of Use apply to the use of this website and to orders placed through it, together with any mandatory rights that apply under consumer law.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t2\">\n<div class=\"term-no\">02<\/div>\n<div>\n<h2>Website Use<\/h2>\n<p>Use the website lawfully and do not interfere with its operation, security, access controls or other users.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t3\">\n<div class=\"term-no\">03<\/div>\n<div>\n<h2>Product Information<\/h2>\n<p>Product descriptions, images, availability and product-specific information are provided to support purchasing decisions. Product-specific information shown on an individual product page applies to that product.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t4\">\n<div class=\"term-no\">04<\/div>\n<div>\n<h2>Prices and Taxes<\/h2>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. This does not mean the merchant pays every customs or import charge that may arise in a destination country.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t5\">\n<div class=\"term-no\">05<\/div>\n<div>\n<h2>Orders<\/h2>\n<p>Submitting an order is a request to purchase the selected goods using the details and payment information provided at checkout.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t6\">\n<div class=\"term-no\">06<\/div>\n<div>\n<h2>Order Acceptance<\/h2>\n<p>Order receipt does not necessarily mean final acceptance. An order may be reviewed for payment, availability, fraud prevention and other legitimate operational checks.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t7\">\n<div class=\"term-no\">07<\/div>\n<div>\n<h2>Processing<\/h2>\n<p>Orders are normally processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t8\">\n<div class=\"term-no\">08<\/div>\n<div>\n<h2>Cancellation<\/h2>\n<p>A cancellation request may be made before dispatch by contacting support@pearlza.com. Once dispatched, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t9\">\n<div class=\"term-no\">09<\/div>\n<div>\n<h2>Address Changes<\/h2>\n<p>An address change may be requested before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t10\">\n<div class=\"term-no\">10<\/div>\n<div>\n<h2>Payments<\/h2>\n<p>Card payments are processed through <strong>Stripe<\/strong>. Primary card brands are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Any additional methods shown on the Payment or Checkout page take priority for the relevant transaction.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t11\">\n<div class=\"term-no\">11<\/div>\n<div>\n<h2>Shipping Fees<\/h2>\n<p>Standard shipping is <strong>6$<\/strong> when the free-shipping threshold is not met.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t12\">\n<div class=\"term-no\">12<\/div>\n<div>\n<h2>Free Shipping<\/h2>\n<p>Standard shipping is free from <strong>50<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t13\">\n<div class=\"term-no\">13<\/div>\n<div>\n<h2>Dispatch<\/h2>\n<p>Orders are expected to be dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t14\">\n<div class=\"term-no\">14<\/div>\n<div>\n<h2>Estimated Delivery<\/h2>\n<p>Estimated transit is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date or time.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t15\">\n<div class=\"term-no\">15<\/div>\n<div>\n<h2>Tracking<\/h2>\n<p>All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t16\">\n<div class=\"term-no\">16<\/div>\n<div>\n<h2>Customs and Import Duties<\/h2>\n<p>Where international orders attract customs duty, import charges or customs handling charges, those amounts are the customer’s responsibility unless mandatory applicable law requires otherwise.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t17\">\n<div class=\"term-no\">17<\/div>\n<div>\n<h2>Lost Parcels<\/h2>\n<p>If a parcel appears lost, contact support. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution is reshipment or refund.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t18\">\n<div class=\"term-no\">18<\/div>\n<div>\n<h2>EU Right of Withdrawal<\/h2>\n<p>Where EU distance-selling rules apply, consumers generally have a statutory 14-day right of withdrawal from receipt of the goods without giving a reason. Mandatory statutory rights take priority over commercial return rules. Where EU withdrawal applies, the standard original delivery cost is refunded where required by law. Supplementary delivery cost for a more expensive method may be excluded to the extent permitted by law.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t19\">\n<div class=\"term-no\">19<\/div>\n<div>\n<h2>Returns<\/h2>\n<p>For goods covered by the normal commercial return policy, a return request should be made within <strong>14 calendar days after receipt<\/strong> by contacting support@pearlza.com. The registered business address is not automatically the return address.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t20\">\n<div class=\"term-no\">20<\/div>\n<div>\n<h2>Return Shipping<\/h2>\n<p>For normal change-of-mind returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost. For EU statutory withdrawal, the customer may bear return shipping where this responsibility was clearly disclosed before purchase.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t21\">\n<div class=\"term-no\">21<\/div>\n<div>\n<h2>Exchanges<\/h2>\n<p>Direct exchanges are supported. For normal non-defective exchanges, the customer pays both return shipping and replacement shipping. For merchant-responsibility issues, the merchant pays applicable return and replacement shipping.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t22\">\n<div class=\"term-no\">22<\/div>\n<div>\n<h2>Defective \/ Incorrect \/ Incomplete Goods<\/h2>\n<p>Goods that are damaged, defective, incorrect or incomplete are handled separately from change-of-mind returns. Necessary shipping costs caused by merchant responsibility are borne by the merchant, subject to applicable law.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t23\">\n<div class=\"term-no\">23<\/div>\n<div>\n<h2>Refunds<\/h2>\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. This target does not extend or replace mandatory statutory refund deadlines. Approved refunds generally return to the original payment method. For EU statutory withdrawal, reimbursement may be withheld only to the extent and until the point permitted by applicable law, such as until goods are received or evidence of return is provided.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t24\">\n<div class=\"term-no\">24<\/div>\n<div>\n<h2>Personalised Goods Exception Where Applicable<\/h2>\n<p>If clearly personalised, custom-made or made-to-order goods are offered, they may fall within a statutory withdrawal exception where applicable law permits. This does not remove rights concerning defective, damaged or incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t25\">\n<div class=\"term-no\">25<\/div>\n<div>\n<h2>Statutory Consumer Rights<\/h2>\n<p><strong>Nothing in these Terms limits Mandatory Statutory Consumer Rights.<\/strong> Where mandatory consumer law gives greater or non-excludable protection, that law prevails.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t26\">\n<div class=\"term-no\">26<\/div>\n<div>\n<h2>Intellectual Property<\/h2>\n<p>Website content, branding, layout, text, graphics and other protected material may be subject to intellectual-property rights. No rights are transferred except as expressly permitted.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t27\">\n<div class=\"term-no\">27<\/div>\n<div>\n<h2>Liability<\/h2>\n<p>Nothing in these Terms excludes liability that cannot lawfully be excluded or restricted. Any permitted limitations operate only to the extent allowed by applicable law.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t28\">\n<div class=\"term-no\">28<\/div>\n<div>\n<h2>Privacy<\/h2>\n<p>Personal-data processing is described in the Privacy Policy and Cookie Policy. Privacy requests should be sent to privacy@pearlza.com.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t29\">\n<div class=\"term-no\">29<\/div>\n<div>\n<h2>Changes<\/h2>\n<p>These Terms may be updated from time to time. The Last Updated field shows the date of the current version.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"t30\">\n<div class=\"term-no\">30<\/div>\n<div>\n<h2>Contact<\/h2>\n<p>For orders, shipping, returns, refunds, exchanges, payments and general support, contact support@pearlza.com.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of Use | Last updated: Policy & Support Terms of Use The terms governing website use, orders, payment, shipping, returns, refunds and mandatory consumer rights. CHAPTER IWebsite & ordering \u00b7 1\u201310 CHAPTER IIDelivery & after-sales \u00b7 11\u201325 CHAPTER IIILegal & contact \u00b7 26\u201330 Terms index 1\u201310 \u00b7 Website & orders11\u201317 \u00b7 Shipping18\u201325 \u00b7 Returns […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26352","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/26352","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/comments?post=26352"}],"version-history":[{"count":0,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/26352\/revisions"}],"wp:attachment":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/media?parent=26352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}