{"id":26349,"date":"2026-09-03T07:48:31","date_gmt":"2026-09-03T07:48:31","guid":{"rendered":"https:\/\/pearlza.com\/bsite\/returns-refunds\/"},"modified":"2026-09-03T07:48:31","modified_gmt":"2026-09-03T07:48:31","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/pearlza.com\/bsite\/returns-refunds\/","title":{"rendered":"Returns Refunds"},"content":{"rendered":"<p><!doctype html><br \/>\n<title>Returns &amp; Refunds | PearlZa<\/title><\/p>\n<style>\n:root{\n  --theme-primary:#0B1F3A;\n  --theme-secondary:#1E4A7A;\n  --ink:#15171c;--muted:#626874;--line:#e3e6eb;--soft:#f6f7f9;--soft2:#fbfbfc;--white:#fff;\n  --shadow:0 14px 36px rgba(20,24,31,.055);--radius:18px;\n}\n*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.wrap{max-width:1180px;margin:0 auto;padding:32px 24px 70px;overflow-wrap:anywhere}\n.utility{display:flex;justify-content:space-between;gap:16px;align-items:center;padding:10px 0 18px;border-bottom:1px solid var(--line);font-size:.84rem;color:var(--muted)}.utility strong{color:var(--ink)}\n.hero{display:grid;grid-template-columns:16px minmax(0,1fr) minmax(240px,340px);gap:26px;align-items:stretch;padding:44px 0 36px;border-bottom:1px solid var(--line)}\n.hero-mark{border-radius:999px;background:linear-gradient(180deg,var(--theme-primary),var(--theme-secondary))}.hero-copy{align-self:center}.hero-copy .overline{margin-bottom:10px;color:var(--theme-primary);font-size:.78rem;font-weight:900;letter-spacing:.15em;text-transform:uppercase}.hero h1{margin:0;font-size:clamp(2.45rem,6vw,4.9rem);line-height:.96;letter-spacing:-.055em}.hero p{max-width:760px;margin:18px 0 0;color:var(--muted);font-size:1.03rem}.hero-meta{align-self:center;padding:18px 20px;border-left:1px solid var(--line);font-size:.9rem;color:var(--muted)}.hero-meta b{display:block;margin-bottom:5px;color:var(--ink)}\n.band{display:flex;gap:18px;flex-wrap:wrap;align-items:center;margin:22px 0;padding:14px 18px;background:var(--soft);border:1px solid var(--line);border-radius:12px;color:var(--muted);font-size:.9rem}.band strong{color:var(--ink)}\n.layout{display:grid;grid-template-columns:245px minmax(0,1fr);gap:42px;margin-top:34px}.rail{position:sticky;top:18px;align-self:start;border-top:3px solid var(--theme-primary);padding-top:14px}.rail-title{margin-bottom:10px;font-size:.75rem;font-weight:900;letter-spacing:.12em;text-transform:uppercase;color:var(--muted)}.rail a{display:block;padding:8px 0;border-bottom:1px solid var(--line);color:var(--ink);font-size:.9rem;text-decoration:none}.rail a:hover{color:var(--theme-primary)}\n.content{min-width:0}.section{padding:30px 0;border-bottom:1px solid var(--line)}.section:first-child{padding-top:0}.section:last-child{border-bottom:0}.section-head{display:grid;grid-template-columns:70px 1fr;gap:18px;align-items:start;margin-bottom:16px}.section-no{font-size:.78rem;font-weight:900;letter-spacing:.12em;color:var(--theme-primary)}h2{margin:0;font-size:clamp(1.35rem,2.5vw,1.8rem);line-height:1.2;letter-spacing:-.025em}h3{margin:0 0 8px;font-size:1.04rem;line-height:1.3}p{margin:0 0 13px;color:var(--muted)}ul,ol{margin:9px 0 0;padding-left:21px;color:var(--muted)}li{margin:6px 0}li::marker{color:var(--theme-secondary)}\n.grid2{display:grid;grid-template-columns:1fr 1fr;gap:18px}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.panel{padding:20px;border:1px solid var(--line);border-radius:14px;background:#fff}.panel.soft{background:var(--soft2)}.panel.accent{border-top:3px solid var(--theme-primary)}.panel &gt; 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Support<\/div>\n<h1>Returns &amp; Refunds<\/h1>\n<p>Return eligibility, exchange costs, refund timing and EU statutory withdrawal rights presented as separate paths.<\/p>\n<\/div>\n<div class=\"hero-meta\"><b>Guangzhou Meitao Trading Co., Ltd.<\/b><span>pearlza.com<\/span><\/div>\n<\/header>\n<div class=\"return-lanes\">\n<div class=\"lane\">\n<div class=\"lane-tag\">A \u00b7 NORMAL RETURN<\/div>\n<h3>Change of mind<\/h3>\n<p>Request within 14 calendar days after receipt. Customer pays return shipping.<\/p>\n<\/div>\n<div class=\"lane\">\n<div class=\"lane-tag\">B \u00b7 PROBLEM GOODS<\/div>\n<h3>Damaged \/ defective \/ incorrect \/ incomplete<\/h3>\n<p>Merchant pays applicable return shipping and, for exchange, replacement shipping.<\/p>\n<\/div>\n<div class=\"lane\">\n<div class=\"lane-tag\">C \u00b7 EU STATUTORY<\/div>\n<h3>14-day withdrawal<\/h3>\n<p>Separate statutory right where EU distance-selling rules apply.<\/p>\n<\/div>\n<\/div>\n<div class=\"layout\">\n<nav class=\"rail\" aria-label=\"Returns sections\">\n<div class=\"rail-title\">Returns &amp; refunds<\/div>\n<p><a href=\"#glance\">At a glance<\/a><a href=\"#eu\">EU withdrawal<\/a><a href=\"#eligibility\">Eligibility<\/a><a href=\"#process\">Return process<\/a><a href=\"#costs\">Shipping costs<\/a><a href=\"#exchange\">Exchanges<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exceptions\">Exceptions<\/a><a href=\"#rights\">Statutory rights<\/a><\/nav>\n<div class=\"content\">\n<section class=\"section\" id=\"glance\">\n<div class=\"section-head\">\n<div class=\"section-no\">01<\/div>\n<div>\n<h2>At a glance<\/h2>\n<\/div>\n<\/div>\n<div class=\"grid2\">\n<div class=\"panel\">\n<h3>Return request<\/h3>\n<p>For normal returns, contact support@pearlza.com within <strong>14 calendar days after receipt<\/strong>.<\/p>\n<\/div>\n<div class=\"panel\">\n<h3>Restocking fee<\/h3>\n<p><strong>No restocking fee.<\/strong><\/p>\n<\/div>\n<div class=\"panel\">\n<h3>Refund target<\/h3>\n<p>Approved refunds: internal processing target within <strong>7 business days<\/strong> after return receipt and necessary review, subject to statutory deadlines.<\/p>\n<\/div>\n<div class=\"panel\">\n<h3>Refund method<\/h3>\n<p>Approved refunds generally return to the original payment method.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\" id=\"eu\">\n<div class=\"section-head\">\n<div class=\"section-no\">02<\/div>\n<div>\n<h2>EU statutory right of withdrawal<\/h2>\n<\/div>\n<\/div>\n<p>Where EU distance-selling consumer rules apply, consumers generally have a statutory right to withdraw within <strong>14 days from receipt of the goods<\/strong> without giving a reason.<\/p>\n<p>After giving withdrawal notice, the goods should be returned within the period required by applicable law. The customer may bear return shipping for a normal statutory withdrawal when that responsibility was clearly disclosed before purchase.<\/p>\n<div class=\"note\"><strong>Original delivery cost:<\/strong> where EU law requires it, the standard original delivery cost must be refunded. If the customer chose a more expensive delivery method than the least expensive standard option, the supplementary amount may be excluded to the extent permitted by law.<\/div>\n<p>For statutory refunds, the merchant may withhold reimbursement where permitted by law until the returned goods are received or the customer provides evidence that the goods have been sent back, according to the applicable statutory rule.<\/p>\n<\/section>\n<section class=\"section\" id=\"eligibility\">\n<div class=\"section-head\">\n<div class=\"section-no\">03<\/div>\n<div>\n<h2>Return eligibility<\/h2>\n<\/div>\n<\/div>\n<p>For ordinary change-of-mind returns, goods may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable.<\/p>\n<p>These conditions do not remove mandatory statutory rights. Under the EU statutory withdrawal regime, consumers may inspect goods to an extent comparable to examination in a physical shop. Any diminished value caused by handling beyond what is necessary may be addressed in accordance with applicable law.<\/p>\n<\/section>\n<section class=\"section\" id=\"process\">\n<div class=\"section-head\">\n<div class=\"section-no\">04<\/div>\n<div>\n<h2>Return process<\/h2>\n<\/div>\n<\/div>\n<div class=\"steps\">\n<div class=\"step\">\n<div class=\"step-num\">1<\/div>\n<div>\n<h3>Register the request<\/h3>\n<p>Contact support@pearlza.com and explain the reason for the return.<\/p>\n<\/div>\n<\/div>\n<div class=\"step\">\n<div class=\"step-num\">2<\/div>\n<div>\n<h3>Receive return instructions<\/h3>\n<p>Customer service provides the applicable return steps and return address.<\/p>\n<\/div>\n<\/div>\n<div class=\"step\">\n<div class=\"step-num\">3<\/div>\n<div>\n<h3>Send the goods<\/h3>\n<p>Follow the provided return instructions. The registered business address is not automatically the return address.<\/p>\n<\/div>\n<\/div>\n<div class=\"step\">\n<div class=\"step-num\">4<\/div>\n<div>\n<h3>Review and resolution<\/h3>\n<p>After the return is received and reviewed, the appropriate refund, replacement or other resolution is processed subject to mandatory statutory rights.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\" id=\"costs\">\n<div class=\"section-head\">\n<div class=\"section-no\">05<\/div>\n<div>\n<h2>Return and exchange shipping costs<\/h2>\n<\/div>\n<\/div>\n<div class=\"cost-matrix\">\n<div class=\"head\">Situation<\/div>\n<div class=\"head\">Return shipping<\/div>\n<div class=\"head\">Replacement shipping<\/div>\n<div>Change of mind \/ size preference \/ non-defective return<\/div>\n<div>Customer<\/div>\n<div>Not applicable unless exchange<\/div>\n<div>Normal non-defective exchange<\/div>\n<div>Customer<\/div>\n<div>Customer<\/div>\n<div>Damaged \/ defective \/ incorrect \/ incomplete<\/div>\n<div>Merchant<\/div>\n<div>Merchant where replacement applies<\/div>\n<div>EU statutory withdrawal<\/div>\n<div>Customer where clearly disclosed and legally permitted<\/div>\n<div>Not applicable unless a separate exchange is agreed<\/div>\n<\/div>\n<\/section>\n<section class=\"section\" id=\"exchange\">\n<div class=\"section-head\">\n<div class=\"section-no\">06<\/div>\n<div>\n<h2>Exchanges<\/h2>\n<\/div>\n<\/div>\n<p>Direct exchanges are supported. For wrong-size preference, change of mind, personal preference or another non-defective exchange, the customer pays the return shipping cost and the replacement shipment cost.<\/p>\n<p>For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping and replacement shipping costs.<\/p>\n<\/section>\n<section class=\"section\" id=\"refunds\">\n<div class=\"section-head\">\n<div class=\"section-no\">07<\/div>\n<div>\n<h2>Refund timeline and method<\/h2>\n<\/div>\n<\/div>\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. This is a merchant processing target and does not extend, reduce or replace mandatory statutory refund deadlines.<\/p>\n<p>After we process a refund, a bank, card issuer or payment provider may take additional time to display the amount. Approved refunds generally return to the <strong>original payment method<\/strong>.<\/p>\n<\/section>\n<section class=\"section\" id=\"exceptions\">\n<div class=\"section-head\">\n<div class=\"section-no\">08<\/div>\n<div>\n<h2>Return exceptions where applicable<\/h2>\n<\/div>\n<\/div>\n<p>If clearly personalised, custom-made or made-to-order goods are offered, they may fall within a statutory withdrawal exception where applicable law permits. This does not remove rights relating to defective, damaged or incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/section>\n<section class=\"section\" id=\"rights\">\n<div class=\"section-head\">\n<div class=\"section-no\">09<\/div>\n<div>\n<h2>Mandatory statutory rights<\/h2>\n<\/div>\n<\/div>\n<p><strong>Nothing in this policy limits Mandatory Statutory Consumer Rights.<\/strong> Where applicable law provides stronger or non-excludable protection, that law prevails.<\/p>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds | Last updated: Policy &amp; Support Returns &amp; Refunds Return eligibility, exchange costs, refund timing and EU statutory withdrawal rights presented as separate paths. A \u00b7 NORMAL RETURN Change of mind Request within 14 calendar days after receipt. Customer pays return shipping. B \u00b7 PROBLEM GOODS Damaged \/ defective \/ incorrect \/ [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26349","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/26349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/comments?post=26349"}],"version-history":[{"count":0,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/26349\/revisions"}],"wp:attachment":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/media?parent=26349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}