{"id":26345,"date":"2026-09-03T07:48:31","date_gmt":"2026-09-03T07:48:31","guid":{"rendered":"https:\/\/pearlza.com\/bsite\/faq\/"},"modified":"2026-09-03T07:48:31","modified_gmt":"2026-09-03T07:48:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/pearlza.com\/bsite\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"<p><!doctype html><br \/>\n<title>Frequently Asked Questions | PearlZa<\/title><\/p>\n<style>\n:root{\n  --theme-primary:#0B1F3A;\n  --theme-secondary:#1E4A7A;\n  --ink:#15171c;--muted:#626874;--line:#e3e6eb;--soft:#f6f7f9;--soft2:#fbfbfc;--white:#fff;\n  --shadow:0 14px 36px rgba(20,24,31,.055);--radius:18px;\n}\n*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.wrap{max-width:1180px;margin:0 auto;padding:32px 24px 70px;overflow-wrap:anywhere}\n.utility{display:flex;justify-content:space-between;gap:16px;align-items:center;padding:10px 0 18px;border-bottom:1px solid var(--line);font-size:.84rem;color:var(--muted)}.utility strong{color:var(--ink)}\n.hero{display:grid;grid-template-columns:16px minmax(0,1fr) minmax(240px,340px);gap:26px;align-items:stretch;padding:44px 0 36px;border-bottom:1px solid var(--line)}\n.hero-mark{border-radius:999px;background:linear-gradient(180deg,var(--theme-primary),var(--theme-secondary))}.hero-copy{align-self:center}.hero-copy .overline{margin-bottom:10px;color:var(--theme-primary);font-size:.78rem;font-weight:900;letter-spacing:.15em;text-transform:uppercase}.hero h1{margin:0;font-size:clamp(2.45rem,6vw,4.9rem);line-height:.96;letter-spacing:-.055em}.hero p{max-width:760px;margin:18px 0 0;color:var(--muted);font-size:1.03rem}.hero-meta{align-self:center;padding:18px 20px;border-left:1px solid var(--line);font-size:.9rem;color:var(--muted)}.hero-meta b{display:block;margin-bottom:5px;color:var(--ink)}\n.band{display:flex;gap:18px;flex-wrap:wrap;align-items:center;margin:22px 0;padding:14px 18px;background:var(--soft);border:1px solid var(--line);border-radius:12px;color:var(--muted);font-size:.9rem}.band strong{color:var(--ink)}\n.layout{display:grid;grid-template-columns:245px minmax(0,1fr);gap:42px;margin-top:34px}.rail{position:sticky;top:18px;align-self:start;border-top:3px solid var(--theme-primary);padding-top:14px}.rail-title{margin-bottom:10px;font-size:.75rem;font-weight:900;letter-spacing:.12em;text-transform:uppercase;color:var(--muted)}.rail a{display:block;padding:8px 0;border-bottom:1px solid var(--line);color:var(--ink);font-size:.9rem;text-decoration:none}.rail a:hover{color:var(--theme-primary)}\n.content{min-width:0}.section{padding:30px 0;border-bottom:1px solid var(--line)}.section:first-child{padding-top:0}.section:last-child{border-bottom:0}.section-head{display:grid;grid-template-columns:70px 1fr;gap:18px;align-items:start;margin-bottom:16px}.section-no{font-size:.78rem;font-weight:900;letter-spacing:.12em;color:var(--theme-primary)}h2{margin:0;font-size:clamp(1.35rem,2.5vw,1.8rem);line-height:1.2;letter-spacing:-.025em}h3{margin:0 0 8px;font-size:1.04rem;line-height:1.3}p{margin:0 0 13px;color:var(--muted)}ul,ol{margin:9px 0 0;padding-left:21px;color:var(--muted)}li{margin:6px 0}li::marker{color:var(--theme-secondary)}\n.grid2{display:grid;grid-template-columns:1fr 1fr;gap:18px}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.panel{padding:20px;border:1px solid var(--line);border-radius:14px;background:#fff}.panel.soft{background:var(--soft2)}.panel.accent{border-top:3px solid var(--theme-primary)}.panel &gt; 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Support<\/div>\n<h1>Frequently Asked Questions<\/h1>\n<p>Clear answers about orders, payments, delivery, returns, refunds, exchanges, sizing and privacy.<\/p>\n<\/div>\n<div class=\"hero-meta\"><b>Guangzhou Meitao Trading Co., Ltd.<\/b><span>pearlza.com<\/span><\/div>\n<\/header>\n<div class=\"quick\">\n<div><b>Processing<\/b><span>1\u20133 business days<\/span><\/div>\n<div><b>Dispatch<\/b><span>within 3 business days<\/span><\/div>\n<div><b>Transit<\/b><span>7\u201315 business days<\/span><\/div>\n<div><b>Return request<\/b><span>14 calendar days<\/span><\/div>\n<\/div>\n<div class=\"layout\">\n<nav class=\"rail\" aria-label=\"FAQ categories\">\n<div class=\"rail-title\">Categories<\/div>\n<p><a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy &amp; Security<\/a><a href=\"#support\">Customer Support<\/a><\/nav>\n<div class=\"content\">\n<section class=\"faq-block\" id=\"orders\">\n<div class=\"faq-kicker\">Orders<\/div>\n<h2>Order handling<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<div class=\"answer\">\n<p>Orders are normally processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<div class=\"answer\">\n<p>Orders are expected to be dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<div class=\"answer\">\n<p>You may request cancellation before dispatch by contacting support@pearlza.com. Once an order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I change my delivery address?<\/summary>\n<div class=\"answer\">\n<p>You may request an address change before dispatch. After dispatch, changes cannot be guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"payments\">\n<div class=\"faq-kicker\">Payments<\/div>\n<h2>Payment information<\/h2>\n<details>\n<summary>Which payment processor is used?<\/summary>\n<div class=\"answer\">\n<p>Card payments are processed through <strong>Stripe<\/strong>. The primary card brands shown are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Any additional methods displayed at Payment or Checkout may also be available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do product prices include tax?<\/summary>\n<div class=\"answer\">\n<p>Displayed product prices include applicable tax according to the website&#8217;s pricing configuration. Customs duties or import charges are separate where applicable.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What payment information should I avoid emailing?<\/summary>\n<div class=\"answer\">\n<p>Do not send a full card number, CVV\/CVC, PIN or security code by ordinary customer-service email.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"shipping\">\n<div class=\"faq-kicker\">Shipping<\/div>\n<h2>Delivery and tracking<\/h2>\n<details>\n<summary>What is the standard shipping fee?<\/summary>\n<div class=\"answer\">\n<p>Standard shipping is <strong>6$<\/strong> when the order is below <strong>50<\/strong>. Standard shipping is free once that threshold is met.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How long does transit take?<\/summary>\n<div class=\"answer\">\n<p>The estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate and not a guaranteed arrival date.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Will I receive tracking?<\/summary>\n<div class=\"answer\">\n<p>Yes. All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<div class=\"answer\">\n<p>Depending on destination, route and operational arrangements, an order may use DHL, UPS, FedEx, USPS or YunExpress.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<div class=\"answer\">\n<p>Contact support@pearlza.com. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"returns\">\n<div class=\"faq-kicker\">Returns<\/div>\n<h2>Return requests and costs<\/h2>\n<details>\n<summary>How long do I have to request a normal return?<\/summary>\n<div class=\"answer\">\n<p>For goods covered by the standard commercial return policy, request a return within <strong>14 calendar days after receipt<\/strong> by contacting support@pearlza.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Where do I send a return?<\/summary>\n<div class=\"answer\">\n<p>Do not send a parcel to the registered business address unless instructed. The registered address is not automatically the return address. Return instructions and the applicable return address are provided by customer service.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays return shipping?<\/summary>\n<div class=\"answer\">\n<p>For normal change-of-mind or non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<div class=\"answer\">\n<p>No. There is no restocking fee.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What is the EU 14-day withdrawal right?<\/summary>\n<div class=\"answer\">\n<p>Where EU distance-selling rules apply, consumers generally have a statutory 14-day right of withdrawal from receipt of the goods without giving a reason. For a valid statutory withdrawal, return shipping may be the customer&#8217;s responsibility when clearly disclosed before purchase, while the standard original delivery cost must be refunded where required by law.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"refunds\">\n<div class=\"faq-kicker\">Refunds<\/div>\n<h2>Refund timing<\/h2>\n<details>\n<summary>How long do approved refunds take?<\/summary>\n<div class=\"answer\">\n<p>Our internal processing target is within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. This target does not replace or extend mandatory statutory refund deadlines. Banks and payment providers may take additional time to show the refund.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How are refunds paid?<\/summary>\n<div class=\"answer\">\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"exchanges\">\n<div class=\"faq-kicker\">Exchanges<\/div>\n<h2>Direct exchanges<\/h2>\n<details>\n<summary>Are exchanges supported?<\/summary>\n<div class=\"answer\">\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<div class=\"answer\">\n<p>For a wrong-size preference, change of mind or other non-defective exchange, the customer pays both the return shipping cost and the replacement item shipping cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What about an exchange for damaged or incorrect goods?<\/summary>\n<div class=\"answer\">\n<p>For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"sizing\">\n<div class=\"faq-kicker\">Sizing<\/div>\n<h2>Choosing a size<\/h2>\n<details>\n<summary>Which general sizes are covered?<\/summary>\n<div class=\"answer\">\n<p>The general Size Guide covers S, M, L, XL and XXL for women, men and children.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which size information takes priority?<\/summary>\n<div class=\"answer\">\n<p>General body measurements are for reference. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"privacy\">\n<div class=\"faq-kicker\">Privacy &amp; Security<\/div>\n<h2>Personal data<\/h2>\n<details>\n<summary>Where can I send a privacy request?<\/summary>\n<div class=\"answer\">\n<p>For GDPR, personal-data, cookie, consent or data-protection requests, contact privacy@pearlza.com.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"support\">\n<div class=\"faq-kicker\">Customer Support<\/div>\n<h2>Contact<\/h2>\n<details>\n<summary>Where do I send order-related questions?<\/summary>\n<div class=\"answer\">\n<p>For orders, cancellations, address changes, shipping, tracking, lost parcels, returns, refunds, exchanges, sizing, payments and general support, contact support@pearlza.com.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Last updated: Policy &amp; Support Frequently Asked Questions Clear answers about orders, payments, delivery, returns, refunds, exchanges, sizing and privacy. Processing1\u20133 business days Dispatchwithin 3 business days Transit7\u201315 business days Return request14 calendar days Categories OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy &amp; SecurityCustomer Support Orders Order handling How long does order processing take? Orders are normally [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26345","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/26345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/comments?post=26345"}],"version-history":[{"count":0,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/26345\/revisions"}],"wp:attachment":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/media?parent=26345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}