Shipping Policy | PearlZa<\/title><\/p>\n<style>\n:root{\n --theme-primary:#0B1F3A;\n --theme-secondary:#1E4A7A;\n --ink:#15171c;--muted:#626874;--line:#e3e6eb;--soft:#f6f7f9;--soft2:#fbfbfc;--white:#fff;\n --shadow:0 14px 36px rgba(20,24,31,.055);--radius:18px;\n}\n*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.wrap{max-width:1180px;margin:0 auto;padding:32px 24px 70px;overflow-wrap:anywhere}\n.utility{display:flex;justify-content:space-between;gap:16px;align-items:center;padding:10px 0 18px;border-bottom:1px solid 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h1{font-size:clamp(2.25rem,14vw,3.4rem)}.grid2,.grid3{grid-template-columns:1fr}.rail{grid-template-columns:1fr}.section-head{grid-template-columns:1fr;gap:6px}.band{align-items:flex-start;flex-direction:column;gap:6px}.step{grid-template-columns:48px 1fr;padding:16px 14px}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.route{display:grid;grid-template-columns:repeat(4,1fr);gap:0;margin:28px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.route-step{position:relative;padding:26px 18px 24px 0}.route-step:before{content:\"\";position:absolute;top:-5px;left:0;width:9px;height:9px;border-radius:50%;background:var(--theme-primary)}.route-step b{display:block;margin-bottom:3px;color:var(--ink)}.route-step strong{display:block;font-size:1.15rem;color:var(--theme-primary)}.route-step span{font-size:.84rem;color:var(--muted)}.fact-list{display:grid;grid-template-columns:1fr 1fr;border-top:1px solid var(--line)}.fact{padding:18px 0;border-bottom:1px solid var(--line)}.fact:nth-child(odd){padding-right:28px}.fact:nth-child(even){padding-left:28px;border-left:1px solid var(--line)}.fact b{display:block;color:var(--ink)}@media(max-width:760px){.route{grid-template-columns:1fr}.route-step{border-bottom:1px solid var(--line)}.route-step:last-child{border-bottom:0}.fact-list{grid-template-columns:1fr}.fact:nth-child(odd),.fact:nth-child(even){padding:18px 0;border-left:0}}<\/style>\n<p><main class=\"wrap\"><\/p>\n<div class=\"utility\"><strong>PearlZa<\/strong><span>Last updated: 3 September 2026<\/span><\/div>\n<header class=\"hero\">\n<div class=\"hero-mark\" aria-hidden=\"true\"><\/div>\n<div class=\"hero-copy\">\n<div class=\"overline\">Policy & Support<\/div>\n<h1>Shipping Policy<\/h1>\n<p>Shipping times, fees, carriers, tracking, delivery estimates, lost parcels and international delivery information.<\/p>\n<\/div>\n<div class=\"hero-meta\"><b>Guangzhou Meitao Trading Co., Ltd.<\/b><span>pearlza.com<\/span><\/div>\n<\/header>\n<div class=\"route\">\n<div class=\"route-step\"><b>01 \u00b7 Processing<\/b><strong>1\u20133 business days<\/strong><span>Order preparation<\/span><\/div>\n<div class=\"route-step\"><b>02 \u00b7 Dispatch<\/b><strong>within 3 business days<\/strong><span>Shipment handed off<\/span><\/div>\n<div class=\"route-step\"><b>03 \u00b7 Transit<\/b><strong>7\u201315 business days<\/strong><span>Estimated after dispatch<\/span><\/div>\n<div class=\"route-step\"><b>04 \u00b7 Delivery<\/b><strong>Tracked<\/strong><span>Carrier delivery stage<\/span><\/div>\n<\/div>\n<div class=\"layout\">\n<nav class=\"rail\" aria-label=\"Shipping sections\">\n<div class=\"rail-title\">Shipping topics<\/div>\n<p><a href=\"#fees\">Fees<\/a><a href=\"#carriers\">Carriers<\/a><a href=\"#tracking\">Tracking<\/a><a href=\"#address\">Address changes<\/a><a href=\"#delays\">Delivery estimates<\/a><a href=\"#lost\">Lost parcels<\/a><a href=\"#customs\">Customs<\/a><a href=\"#support\">Support<\/a><\/nav>\n<div class=\"content\">\n<section class=\"section\" id=\"fees\">\n<div class=\"section-head\">\n<div class=\"section-no\">01<\/div>\n<div>\n<h2>Shipping fees<\/h2>\n<\/div>\n<\/div>\n<div class=\"fact-list\">\n<div class=\"fact\"><b>Standard shipping<\/b><span>6$ when the free-shipping threshold is not met.<\/span><\/div>\n<div class=\"fact\"><b>Free standard shipping<\/b><span>Available from 50.<\/span><\/div>\n<\/div>\n<\/section>\n<section class=\"section\" id=\"carriers\">\n<div class=\"section-head\">\n<div class=\"section-no\">02<\/div>\n<div>\n<h2>Shipping carriers<\/h2>\n<\/div>\n<\/div>\n<p>Orders may be shipped with DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on destination, shipping route and operational arrangements. A specific carrier is not guaranteed for every order.<\/p>\n<\/section>\n<section class=\"section\" id=\"tracking\">\n<div class=\"section-head\">\n<div class=\"section-no\">03<\/div>\n<div>\n<h2>Tracking<\/h2>\n<\/div>\n<\/div>\n<p><strong>All orders include shipment tracking.<\/strong> Tracking information is provided after the order has been dispatched and tracking data becomes available.<\/p>\n<\/section>\n<section class=\"section\" id=\"address\">\n<div class=\"section-head\">\n<div class=\"section-no\">04<\/div>\n<div>\n<h2>Address accuracy and changes<\/h2>\n<\/div>\n<\/div>\n<p>Please check the delivery address before placing an order. You may request an address change before dispatch by contacting support@pearlza.com. After dispatch, changes cannot be guaranteed and may depend on carrier handling.<\/p>\n<\/section>\n<section class=\"section\" id=\"delays\">\n<div class=\"section-head\">\n<div class=\"section-no\">05<\/div>\n<div>\n<h2>Delivery estimates and delays<\/h2>\n<\/div>\n<\/div>\n<p>The estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate and not a guaranteed delivery date or arrival time. Delivery can vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.<\/p>\n<p>These factors do not remove any mandatory statutory responsibility that applies to the merchant.<\/p>\n<\/section>\n<section class=\"section\" id=\"lost\">\n<div class=\"section-head\">\n<div class=\"section-no\">06<\/div>\n<div>\n<h2>Lost parcels<\/h2>\n<\/div>\n<\/div>\n<div class=\"steps\">\n<div class=\"step\">\n<div class=\"step-num\">1<\/div>\n<div>\n<h3>Contact support<\/h3>\n<p>Tell us that a parcel is significantly delayed or appears lost.<\/p>\n<\/div>\n<\/div>\n<div class=\"step\">\n<div class=\"step-num\">2<\/div>\n<div>\n<h3>Tracking review<\/h3>\n<p>We review available tracking information and shipment details.<\/p>\n<\/div>\n<\/div>\n<div class=\"step\">\n<div class=\"step-num\">3<\/div>\n<div>\n<h3>Carrier investigation<\/h3>\n<p>We investigate with the relevant carrier and may request reasonable delivery information where necessary.<\/p>\n<\/div>\n<\/div>\n<div class=\"step\">\n<div class=\"step-num\">4<\/div>\n<div>\n<h3>Confirmed loss<\/h3>\n<p>If the parcel is confirmed lost, we offer an appropriate resolution: <strong>reshipment or refund<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\" id=\"customs\">\n<div class=\"section-head\">\n<div class=\"section-no\">07<\/div>\n<div>\n<h2>International orders, customs and import duties<\/h2>\n<\/div>\n<\/div>\n<p>Where an international order attracts customs duty, import charges or customs handling charges in the destination country, those charges are the customer’s responsibility unless mandatory applicable law requires otherwise. Product-price tax treatment is separate from customs and import charges.<\/p>\n<\/section>\n<section class=\"section\" id=\"support\">\n<div class=\"section-head\">\n<div class=\"section-no\">08<\/div>\n<div>\n<h2>Customer support<\/h2>\n<\/div>\n<\/div>\n<p>For shipping, tracking, address changes or lost-parcel questions, contact <strong>support@pearlza.com<\/strong>.<\/p>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Policy | Last updated: Policy & Support Shipping Policy Shipping times, fees, carriers, tracking, delivery estimates, lost parcels and international delivery information. 01 \u00b7 Processing1\u20133 business daysOrder preparation 02 \u00b7 Dispatchwithin 3 business daysShipment handed off 03 \u00b7 Transit7\u201315 business daysEstimated after dispatch 04 \u00b7 DeliveryTrackedCarrier delivery stage Shipping topics FeesCarriersTrackingAddress changesDelivery estimatesLost parcelsCustomsSupport […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23538","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/23538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/comments?post=23538"}],"version-history":[{"count":1,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/23538\/revisions"}],"predecessor-version":[{"id":26350,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/23538\/revisions\/26350"}],"wp:attachment":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/media?parent=23538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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h1{font-size:clamp(2.25rem,14vw,3.4rem)}.grid2,.grid3{grid-template-columns:1fr}.rail{grid-template-columns:1fr}.section-head{grid-template-columns:1fr;gap:6px}.band{align-items:flex-start;flex-direction:column;gap:6px}.step{grid-template-columns:48px 1fr;padding:16px 14px}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.route{display:grid;grid-template-columns:repeat(4,1fr);gap:0;margin:28px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.route-step{position:relative;padding:26px 18px 24px 0}.route-step:before{content:\"\";position:absolute;top:-5px;left:0;width:9px;height:9px;border-radius:50%;background:var(--theme-primary)}.route-step b{display:block;margin-bottom:3px;color:var(--ink)}.route-step strong{display:block;font-size:1.15rem;color:var(--theme-primary)}.route-step span{font-size:.84rem;color:var(--muted)}.fact-list{display:grid;grid-template-columns:1fr 1fr;border-top:1px solid var(--line)}.fact{padding:18px 0;border-bottom:1px solid var(--line)}.fact:nth-child(odd){padding-right:28px}.fact:nth-child(even){padding-left:28px;border-left:1px solid var(--line)}.fact b{display:block;color:var(--ink)}@media(max-width:760px){.route{grid-template-columns:1fr}.route-step{border-bottom:1px solid var(--line)}.route-step:last-child{border-bottom:0}.fact-list{grid-template-columns:1fr}.fact:nth-child(odd),.fact:nth-child(even){padding:18px 0;border-left:0}}<\/style>\n<p><main class=\"wrap\"><\/p>\n<div class=\"utility\"><strong>PearlZa<\/strong><span>Last updated: 3 September 2026<\/span><\/div>\n<header class=\"hero\">\n<div class=\"hero-mark\" aria-hidden=\"true\"><\/div>\n<div class=\"hero-copy\">\n<div class=\"overline\">Policy & Support<\/div>\n<h1>Shipping Policy<\/h1>\n<p>Shipping times, fees, carriers, tracking, delivery estimates, lost parcels and international delivery information.<\/p>\n<\/div>\n<div class=\"hero-meta\"><b>Guangzhou Meitao Trading Co., Ltd.<\/b><span>pearlza.com<\/span><\/div>\n<\/header>\n<div class=\"route\">\n<div class=\"route-step\"><b>01 \u00b7 Processing<\/b><strong>1\u20133 business days<\/strong><span>Order preparation<\/span><\/div>\n<div class=\"route-step\"><b>02 \u00b7 Dispatch<\/b><strong>within 3 business days<\/strong><span>Shipment handed off<\/span><\/div>\n<div class=\"route-step\"><b>03 \u00b7 Transit<\/b><strong>7\u201315 business days<\/strong><span>Estimated after dispatch<\/span><\/div>\n<div class=\"route-step\"><b>04 \u00b7 Delivery<\/b><strong>Tracked<\/strong><span>Carrier delivery stage<\/span><\/div>\n<\/div>\n<div class=\"layout\">\n<nav class=\"rail\" aria-label=\"Shipping sections\">\n<div class=\"rail-title\">Shipping topics<\/div>\n<p><a href=\"#fees\">Fees<\/a><a href=\"#carriers\">Carriers<\/a><a href=\"#tracking\">Tracking<\/a><a href=\"#address\">Address changes<\/a><a href=\"#delays\">Delivery estimates<\/a><a href=\"#lost\">Lost parcels<\/a><a href=\"#customs\">Customs<\/a><a href=\"#support\">Support<\/a><\/nav>\n<div class=\"content\">\n<section class=\"section\" id=\"fees\">\n<div class=\"section-head\">\n<div class=\"section-no\">01<\/div>\n<div>\n<h2>Shipping fees<\/h2>\n<\/div>\n<\/div>\n<div class=\"fact-list\">\n<div class=\"fact\"><b>Standard shipping<\/b><span>6$ when the free-shipping threshold is not met.<\/span><\/div>\n<div class=\"fact\"><b>Free standard shipping<\/b><span>Available from 50.<\/span><\/div>\n<\/div>\n<\/section>\n<section class=\"section\" id=\"carriers\">\n<div class=\"section-head\">\n<div class=\"section-no\">02<\/div>\n<div>\n<h2>Shipping carriers<\/h2>\n<\/div>\n<\/div>\n<p>Orders may be shipped with DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on destination, shipping route and operational arrangements. A specific carrier is not guaranteed for every order.<\/p>\n<\/section>\n<section class=\"section\" id=\"tracking\">\n<div class=\"section-head\">\n<div class=\"section-no\">03<\/div>\n<div>\n<h2>Tracking<\/h2>\n<\/div>\n<\/div>\n<p><strong>All orders include shipment tracking.<\/strong> Tracking information is provided after the order has been dispatched and tracking data becomes available.<\/p>\n<\/section>\n<section class=\"section\" id=\"address\">\n<div class=\"section-head\">\n<div class=\"section-no\">04<\/div>\n<div>\n<h2>Address accuracy and changes<\/h2>\n<\/div>\n<\/div>\n<p>Please check the delivery address before placing an order. You may request an address change before dispatch by contacting support@pearlza.com. After dispatch, changes cannot be guaranteed and may depend on carrier handling.<\/p>\n<\/section>\n<section class=\"section\" id=\"delays\">\n<div class=\"section-head\">\n<div class=\"section-no\">05<\/div>\n<div>\n<h2>Delivery estimates and delays<\/h2>\n<\/div>\n<\/div>\n<p>The estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate and not a guaranteed delivery date or arrival time. Delivery can vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.<\/p>\n<p>These factors do not remove any mandatory statutory responsibility that applies to the merchant.<\/p>\n<\/section>\n<section class=\"section\" id=\"lost\">\n<div class=\"section-head\">\n<div class=\"section-no\">06<\/div>\n<div>\n<h2>Lost parcels<\/h2>\n<\/div>\n<\/div>\n<div class=\"steps\">\n<div class=\"step\">\n<div class=\"step-num\">1<\/div>\n<div>\n<h3>Contact support<\/h3>\n<p>Tell us that a parcel is significantly delayed or appears lost.<\/p>\n<\/div>\n<\/div>\n<div class=\"step\">\n<div class=\"step-num\">2<\/div>\n<div>\n<h3>Tracking review<\/h3>\n<p>We review available tracking information and shipment details.<\/p>\n<\/div>\n<\/div>\n<div class=\"step\">\n<div class=\"step-num\">3<\/div>\n<div>\n<h3>Carrier investigation<\/h3>\n<p>We investigate with the relevant carrier and may request reasonable delivery information where necessary.<\/p>\n<\/div>\n<\/div>\n<div class=\"step\">\n<div class=\"step-num\">4<\/div>\n<div>\n<h3>Confirmed loss<\/h3>\n<p>If the parcel is confirmed lost, we offer an appropriate resolution: <strong>reshipment or refund<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\" id=\"customs\">\n<div class=\"section-head\">\n<div class=\"section-no\">07<\/div>\n<div>\n<h2>International orders, customs and import duties<\/h2>\n<\/div>\n<\/div>\n<p>Where an international order attracts customs duty, import charges or customs handling charges in the destination country, those charges are the customer’s responsibility unless mandatory applicable law requires otherwise. Product-price tax treatment is separate from customs and import charges.<\/p>\n<\/section>\n<section class=\"section\" id=\"support\">\n<div class=\"section-head\">\n<div class=\"section-no\">08<\/div>\n<div>\n<h2>Customer support<\/h2>\n<\/div>\n<\/div>\n<p>For shipping, tracking, address changes or lost-parcel questions, contact <strong>support@pearlza.com<\/strong>.<\/p>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Policy | Last updated: Policy & Support Shipping Policy Shipping times, fees, carriers, tracking, delivery estimates, lost parcels and international delivery information. 01 \u00b7 Processing1\u20133 business daysOrder preparation 02 \u00b7 Dispatchwithin 3 business daysShipment handed off 03 \u00b7 Transit7\u201315 business daysEstimated after dispatch 04 \u00b7 DeliveryTrackedCarrier delivery stage Shipping topics FeesCarriersTrackingAddress changesDelivery estimatesLost parcelsCustomsSupport […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23538","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/23538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/comments?post=23538"}],"version-history":[{"count":1,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/23538\/revisions"}],"predecessor-version":[{"id":26350,"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/pages\/23538\/revisions\/26350"}],"wp:attachment":[{"href":"https:\/\/pearlza.com\/bsite\/wp-json\/wp\/v2\/media?parent=23538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}